FAQ

Orders

1. How to use a promo code?

   • At the time of payment, enter your promo code in the space provided to benefit from the reduction.

2. What should I do if I made a mistake in my order?

   • Send us an email at nocturneravewear@gmail.com with your name and order number. We will modify your order if it has not yet been shipped.

Delivery

3. What are the delivery costs and times?

   • France : €7.50 by Colissimo or €4.50 at a relay point, free over €150.
   • International : €13.99, free over €200.
   • The delivery time is between 10 and 12 working days.

4. How do I track my order?

   • You will receive an email with the tracking link once your order has been shipped. If you don't receive it, check your spam or contact us.

Products

5. Where can I find product information?
   • Each product page on our site offers details on the materials, size, and printing technique used.

Returns and Refunds

6. How to return a product?

   • You have 15 days after receipt to return a product via our return platform . The return instructions are detailed there.

7. How do I cancel my order?

   • You can cancel your order within 24 hours of purchase by contacting us. After this time, the order is probably already being processed.

General

8. Is the payment secure?
   • Yes, all transactions are secured by SSL protocol. You can verify this by the "https" in our site URL.